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Professional Support Services

Our team of expert LonWorks applications engineers can help you with any aspect of your LonWorks device development, LNS® development, or integration. Our annual support package includes private Web seminars, newsletters with technical and application tips, white papers, and new product announcements. For pricing, contact your Echelon sales representative or distributor.

Annual Support for Developers

Developing LonWorks devices? Get the most out of your investment with a technical support package. Learn more.

Annual Support for Integrators

Building a network system? Get the most out of your investment with a technical support package. Learn more.

Single Incident Support

If you need to resolve a single technical problem—and you're proficient with LonWorks related technical and engineering issues—call your local support center and use this fee-based service. Learn more.

Support Centers

Our support centers are located worldwide in San Jose, CA.; London; Beijing; and Tokyo. Contact them by telephone, fax, or e-mail.

E-mail Support

Send questions and bug reports to your regional support center (see below). We review e-mails Monday through Friday, 8:30 am - 4:30 pm, and transfer them directly to an applications engineer. If you have a LonSupport contract, you'll receive a detailed response within four hours or the next business day. Don't have a contract? You'll still receive a reply, but we can't guarantee a response time nor as detailed a reply.

Contact Regional Support